Page 22 - Demo

22|OperationsPresident’sandTeamAwardsTEAMAWARDSpeakingUptoProtectOurPatientsandCompanyDuringanafternoonshiftatourHerediaCostaRicasitetwoprocessoperatorsnoticedthepresenceofextraneousmatterontoolsusedinaShellFabricationProcessAlignedwithourcorecommitmenttoqualityandsafetytheyimmediatelyspokeupwhensomethingdidn’tappearrightintheprocessandelevatedtheissueTheirClearandCourageousactionledtoaninvestigationtoidentifythesourceoftheproblemandtheprocesswasstoppeduntilacorrectivemeasurewasputinplaceTheCostaRicateamalsoimplementedotheractionstopreventanyrecurrenceWhilequalitycontrolsmayhavedetectedtheproblemlaterinthemanufacturingprocesstheconsciouschoiceoftheseoperatorstospeakupallowedforafasterdefinitionoftheproductissue;preventedanyriskofpotentialproductissuesorrecall;andminimizedanyoverallnegativeimpacttoourbusinessoperationsandpatientsTheseoperatorsexemplifiedeveryone’sresponsibilitytospeakupandknow“it’snotOKtobesilent”